MD365VA VS OTHER VA SERVICES
Why choose us.
Every line in our comparison, explained. Click any row to jump to the details.
Legal Structure
Legal Entities in USA and Republic of Philippines
Our entities are incorporated and compliant in both the United States and the Philippines, enabling us to operate under legally enforceable contracts in both jurisdictions.
This ensures that we adhere to all applicable regulations and standards in each country, providing you with peace of mind and the assurance of consistent, secure, and seamless service.
By establishing a strong legal presence in both regions, we are able to support our clients with unwavering compliance and the highest level of accountability, reinforcing our commitment to quality and reliability across all operations.
Staff Qualification
Highly Qualified with a Rigorous Talent Selection Process
Our team is composed of highly qualified professionals who hold college degrees and have backgrounds in key fields such as healthcare, marketing, accounting, and information technology.
This diversity of qualifications enables us to provide exceptional support tailored specifically to the unique demands of U.S. healthcare practices and beyond.
To ensure we hire only the best talent, we implement a rigorous vetting process for every applicant.
Every applicant is screened with:
Education verification- Reference check
- Criminal background check
- Address verification
- Identity confirmation
HIPAA
Mandatory HIPAA Training and Confidentiality Agreement
To uphold the highest standards in data protection, all of our staff undergo comprehensive training on the Health Insurance Portability and Accountability Act (HIPAA) to ensure they understand and fully comply with these critical regulations.
Prior to being hired, each team member must pass a rigorous HIPAA competency test, demonstrating their knowledge and commitment to protecting patient privacy and maintaining data security.
Furthermore, before beginning their roles, all staff are required to sign a HIPAA confidentiality agreement. This added step reinforces our dedication to secure operations, ensuring that every team member is legally bound to uphold strict confidentiality standards.
Domain Expertise
Specialized in U.S. Healthcare Services
Our company was founded by practicing physicians in the United States with extensive experience in both primary and specialty medical care.
We are committed to supporting healthcare practices with a team that is specifically trained and well-versed in the intricacies of U.S. healthcare.
Our staff undergo essential training to ensure they are knowledgeable about U.S. health insurers and are proficient in using key portals, including Availity, UHC Online, and CoverMyMeds.
They are equipped to handle a wide range of administrative and clinical support tasks, such as:
- Prior authorizations & referrals
- Insurance eligibility verification
- Medical records requests & release
- Document & fax inbox management
- Email & message management
- Inbound & outbound calls
- Appointment scheduling
- Patient callbacks
- Prescription refills
- Pre-visit calls & chart prep
- Quality care gap closure
- Medical billing workflow
Work Environment
Flexible In-Office Work Options Tailored to Your Needs
Whether you need dedicated full-time support or flexible part-time assistance, MD365VA offers staffing solutions designed around your practice's workload, budget, and operational needs.
Scale your support team with confidence while maintaining continuity, efficiency, and quality of service.
Full-Time Support
Ideal for practices seeking a dedicated Virtual Assistant who becomes an integral part of their daily operations.
Part-Time Support
A flexible and cost-effective solution for practices that need support for specific tasks or lower patient volumes.
Scalable Coverage
Need additional support during busy periods? Easily increase hours or add team members as your practice grows.
Power and Internet
Generator and Dual High Speed ISP
The Philippines faces several adverse climate events that can impact electricity and internet connectivity, mainly due to its geographic location within the Pacific typhoon belt and its tropical climate.
To address these challenges, our facility runs on a backup power system with generators and two independent high-speed internet providers — one of which is a dedicated T1 line — so service continues without interruption.
This business-continuity infrastructure keeps your Virtual Assistant online and productive through power and internet disruptions that would sideline a typical remote, work-from-home arrangement.
Transparency
Productivity Monitoring for Optimal Performance
Our team can set up customized dashboards tailored to your unique requirements, giving you clear, real-time visibility into your Virtual Assistant's productivity across various responsibilities.
Appointments Scheduled
Track booking, rescheduling, and reminder activity to keep providers’ calendars full and the front desk moving.
Prior Authorizations Completed
Monitor the efficiency of processing essential approvals for tests and medications, ensuring patients receive timely treatments without administrative delays.
Eligibility Verifications
See coverage and benefits confirmed ahead of visits, reducing check-in surprises and downstream denials.
Call Backs
Track patient follow-ups to ensure timely communication and evaluate the responsiveness of the healthcare team in addressing patient needs.
Prescription Refills
View the volume of refill requests processed, maintaining a smooth process for patients to obtain necessary medications without interruptions.
Pre-Visit Patient Preparation
Measure pre-visit preparations completed — gathering all necessary medical information before the visit to optimize the consultation.
Time Tracking
Accountability You Can Trust
At MD365VA, we believe clients should pay only for the services they actually receive. That's why every Virtual Assistant's work hours are accurately tracked and verified through our timekeeping systems, providing transparency and accountability for both clients and employees.
Unlike many staffing models that rely on estimated hours or fixed monthly billing, our approach is straightforward: you are billed only for the actual hours your Virtual Assistant provides services to your practice. Any uninterrupted coverage provided by Team Leads during absences is tracked separately and billed only for the actual coverage hours rendered.
EMR
Electronic Health Records Workflows
Our Virtual Assistants are skilled in navigating and utilizing a wide range of Electronic Health Record (EHR) systems, allowing them to integrate seamlessly into your practice's existing workflows.
In addition, our Virtual Assistants have advanced proficiency with eClinicalWorks (eCW), one of the most widely used EHR systems in U.S. healthcare. This expertise allows them to efficiently handle tasks such as patient charting, documentation, scheduling, and data entry within eCW, making them a valuable asset to practices that rely on this software for patient management.
Whether your practice uses eClinicalWorks or another EHR, our team is prepared to support your specific needs, optimizing documentation processes and helping your practice run more efficiently.
READY WHEN YOUR PHONES ARE RINGING
Ready to transformyour practice?
Book a call, meet the team, and get matched with a HIPAA-trained, college-educated virtual assistant — starting at $10.00 per hour.