HEALTHCARE VIRTUAL ASSISTANTSExtend your team.Help improvepatient care.
MD365VA staffs your practice with HIPAA-trained, college-educated virtual assistants — direct employees working 100% on-site from our own physician-owned facility in the Philippines. You're billed only for the hours they actually work.
Call answered
New patient scheduled
Prior auth approved
MRI cleared with UHC
Eligibility verified
Tomorrow's visits checked
Refill processed
Sent to pharmacy
Today
Your front desk is covered.
Calls answered
“Every patient call picked up in your practice's name — zero voicemail today.”
Prior authorizations
6 approvedSchedule status
98% booked
Productivity dashboard
Every task counted, visible to you in real time.
BUILT FOR THE MODERN PRACTICE
MD365VA VS OTHER VA SERVICES
Others send a temp.We built a team.
We built our own facility, our own training, and our own compliance structure — so your practice gets a department, not a contractor.
HIPAA trained, tested & under confidentiality agreement
College educated — RNs, PTs & licensed pharmacists
Legal entities in both the US & Philippines
Generator-backed facility with dual high speed ISP
Productivity dashboards for full transparency
eCW proficient, fluent in U.S. healthcare workflows
THE TRANSFORMATION
From overwhelmedto covered.
Calls, faxes, refills, and portal work never stop arriving. Your virtual assistant absorbs that flow inside your own EMR — and hands you back a practice that runs on schedule.
WHAT ARRIVES ALL DAY
Ringing phones
New patients, reschedules, callbacks
Fax & document inbox
Records, referrals, requests
Refill requests
Queued in the EMR all day
Insurance portals
Availity, UHC, CoverMyMeds
WHAT YOU GET BACK
Schedule stays full
Calls answered, visits booked
Auths approved
Submitted, tracked, followed up
Patients called back
Same day, every time
Work you can see
Counted on your dashboard
WHAT YOUR VA HANDLES
One assistant.Every service covered.
Trained in U.S. healthcare workflows and proficient in eClinicalWorks, your virtual assistant works inside your EMR from day one.
Scheduling & Appointment Management
Every patient call answered and every appointment booked, rescheduled, and reminded — directly in your EMR.
Prior Authorization & Referrals
Streamline approvals and enhance care coordination with insurance companies.
Administrative Support
The back-office work that clogs your front desk — verifications, records, documentation, and inbox management — handled.
Medical Support
Clinical-facing support that keeps documentation current and patients on their medications — without adding to your providers’ load.
Medical Billing
Cleaner claims and faster reimbursement — charge entry through appeals, plus the books and reports behind them.
Patient Outreach Services
Proactive calls that fill the schedule and close quality gaps — fewer no-shows, more physicals, better measures.
Social media management & bookkeeping
Plus social media management and bookkeeping & financial reporting — explore the full menu.
HOW IT WORKS
Three steps from short-staffedto fully covered.
Book a Call
Schedule a call with us to discuss your needs and the workflows you want covered.
Meet the Team
Walk through your staffing needs with our team and pick the right coverage model.
Interview & Get Matched
Interview pre-vetted candidates and select the Virtual Assistant who fits your practice.
WHAT PRACTICES ARE SAYING
Trusted by growing practices.
“Our phones get answered, prior auths move, and refills go out on time. It feels like we added a whole department without adding a single desk.”
Practice Administrator
Multispecialty Group — New York
PRICING
Simple, transparent pricing,billed every two weeks.
Starting at just $10.00 per hour
Comparable to — or better than — what most U.S. virtual assistant services charge, with on-site staffing, direct employees, and business-continuity infrastructure they don't offer.
Transparent Billing
Pay only for the actual hours your Virtual Assistant provides services to your practice.
- No setup fees
- No minimum commitment
- No billing for unworked hours
- Biometric time tracking included
- Timekeeping reports available upon request
What's Included
Dedicated Healthcare Virtual Assistant
- Trained in U.S. healthcare workflows
- HIPAA trained and under confidentiality agreement
- Supported by local management and Team Leads
- Backed by secure systems and infrastructure
- Covered by continuity planning and Team Lead support
Custom packages available. Give us a call or send an email if you need any further assistance.
READY WHEN YOUR PHONES ARE RINGING
Ready to transformyour practice?
Book a call, meet the team, and get matched with a HIPAA-trained, college-educated virtual assistant — starting at $10.00 per hour.