WHAT YOUR VIRTUAL ASSISTANT CAN DO
Services.
Six core services that extend your team and improve patient care — delivered on-site by U.S. healthcare-trained virtual assistants in the Philippines.
SERVICE 01
Scheduling & Appointment Management
Every missed call is a missed patient. Your virtual assistant answers in your practice’s name, promptly and professionally, so callers always reach a trained person instead of voicemail.
From booking and rescheduling to reminders and cancellations, your VA manages the calendar directly inside your EMR — keeping providers’ days full and the front desk moving.
SERVICE 02
Prior Authorization & Referrals
Prior authorizations are one of the biggest time sinks in any practice. Your VA prepares, submits, and tracks authorizations for tests and medications, following up with insurers until approval comes through.
Our team is trained on key payer portals — including Availity, UHC Online, and CoverMyMeds — and processes referrals end-to-end so care stays coordinated and patients aren’t left waiting.
SERVICE 03
Administrative Support
Your VA keeps the administrative engine of your practice running so your in-house staff can focus on the patient in the room. Insurance eligibility and benefits are verified ahead of every visit — catching inactive plans, missing details, and plan changes before the patient ever arrives.
From medical records requests to document and fax inbox management, data entry, and email management, the routine administrative load is covered accurately and on time — fewer surprises at check-in and cleaner work downstream.
Includes:
Insurance eligibility verification- Medical records requests & release
- Document & fax inbox management
- Data entry & EHR updates
- Email & message management
SERVICE 04
Medical Support
Our scribes document visits in real time, so providers can focus on the patient instead of the keyboard. With advanced proficiency in eClinicalWorks and experience across other major EHR systems, notes come back accurate, structured, and ready to sign.
Your VA also processes prescription refill requests promptly so patients never go without necessary medications, completes patient callbacks on schedule, and prepares charts before each visit so every encounter is ready.
Includes:
- Real-time medical scribing & documentation
- Medication refill management
- Patient callbacks
- Pre-visit chart preparation
- eClinicalWorks (eCW) proficiency
SERVICE 05
Medical Billing
Your VA supports the full medical billing workflow — entering and submitting charges, managing denials, posting payments, processing appeals, and mailing patient statements — so revenue keeps moving and fewer claims fall through the cracks.
Beyond claims, our team keeps your books organized and delivers clear financial reports, so you always know exactly where the practice stands.
SERVICE 06
Patient Outreach Services
Empty slots and overdue patients quietly cost your practice. Your VA reaches out to reduce no-shows, reschedule missed visits, and get patients booked for annual physicals and wellness visits.
By identifying overdue screenings and follow-ups, your VA helps close care gaps for quality measures and supports chronic care management — improving both patient outcomes and your quality scores.
Includes:
- No-show reduction & rescheduling
- Annual physical & wellness scheduling
- Care gap identification & closure
- Chronic care management follow-up
- Quality measure support
BEYOND THE FRONT DESK
A broad array of services.
Social Media Management
Keep your practice connected and your audience engaged.
Bookkeeping & Financial Reporting
Organized books and clear financial reports, so you always know where the practice stands.
READY WHEN YOUR PHONES ARE RINGING
Ready to transformyour practice?
Book a call, meet the team, and get matched with a HIPAA-trained, college-educated virtual assistant — starting at $10.00 per hour.