Telephone Support

Our Virtual Assistants offer professional telephone support, ensuring seamless communication with your patients:

• Answering patient calls and relaying messages
• Scheduling appointments
• Conducting patient callbacks as per practice protocols

Medical Scribe

Our Virtual Assistant can serve as your dedicated scribe, assisting with real-time charting during patient examinations or procedures, so your documentation is completed by the end of each visit.

Care-Coordination Services

We provide essential administrative services to streamline practice workflows:

• Obtaining prior authorizations for tests and medications
• Processing referrals and insurance eligibility verification
• Managing document and fax inboxes, releasing medical records
• Handling prescription refills, pre-visit calls, and preparation
• Assisting in closing care gaps to meet quality benchmarks

Revenue Cycle Management

Our team is proficient in managing the full billing cycle to maximize revenue:

• Claim scrubbing and capturing missed coding opportunities
• Charge submission, denial management, and payment posting
• Processing appeals, mailing patient statements
• Transferring delinquent accounts to collections
• Achieving the highest KPI standards in revenue cycle management

Executive Assistance

We offer executive support to help with high-level administrative tasks:

• Coordinating schedules and appointments
• Managing emails and project-related tasks

Marketing & Branding

Our marketing team can elevate your brand and reach:

• Website design and content creation, including blogs
• Social media management and search engine optimization (SEO)
• Designing flyers, brochures, and other promotional materials

Bookkeeping & Management Reporting

Our bookkeeping services provide you with detailed financial visibility:

• Accurate bookkeeping and financial tracking
• Custom monthly, quarterly, and year-to-date management reports

Automation Services

We can review your workflows to identify automation opportunities that reduce errors and labor costs:

• Complimentary workflow analysis to identify automation potential
• Actionable recommendations tailored to your needs
• Implementation and maintenance of automation solutions (additional setup and maintenance costs apply)

Information Technology Services

Our team offers a comprehensive suite of IT services to support your technology needs:

• Network Design & Implementation: Setting up LAN, WAN, VPN, and wireless networks tailored to your requirements
• Network Security & Threat Management: Implementing antivirus software and threat detection tools to protect against cyber threats
• Performance Monitoring & Optimization: Ensuring high-speed, reliable connectivity
• Troubleshooting & Support: Diagnosing and resolving network issues to minimize downtime
• Upgrades & Scalability: Planning network upgrades to accommodate growth and ensure future readiness
• Documentation & Compliance: Maintaining network documentation and ensuring compliance with industry standards and regulations