Specialized in U.S. Healthcare Services

Our company was founded by practicing physicians in the United States with extensive experience in both primary and specialty medical care.

We are committed to supporting healthcare practices with a team that is specifically trained and well-versed in the intricacies of U.S. healthcare.

Our staff undergo essential training to ensure they are knowledgeable about U.S. health insurers and are proficient in using key portals, including Availity, UHC Online, and CoverMyMeds.

They are equipped to handle a wide range of administrative and clinical support tasks, such as:

• Obtaining prior authorizations for tests and medications
• Processing referrals
• Insurance eligibility verification
• Obtaining and releasing medical records
• Document and fax inbox management
• Prescription refills
• Pre-visit calls and preparation
• Assisting in closing care gaps for quality measures
• EMR proficiency, especially in eClinicalWorks
• Handling incoming and outgoing phone calls
• Appointment scheduling
• Patient call back
• Medical billing workflow, such as entering and submitting charges, managing denials, posting payments, processing appeals, and mailing patient statements
• E-mail management